Privacy policy

Last updated: September 25, 2025

DuelStars operates this store and website, including all related information, content, features, tools, products and services (the "Services"). DuelStars is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase, or otherwise interact with the Services. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to your personal information.

1. Personal Information We Collect

We collect personal information that identifies or can reasonably be linked to you. This may include:

  • Contact details: Name, billing and shipping address, phone number, email.
  • Financial information: Payment card information, transaction details.
  • Account information: Username, password, preferences, security questions.
  • Transaction history: Items viewed, added to cart or purchased, returns, exchanges.
  • Communications: Messages or inquiries sent to us.
  • Device and usage information: IP address, browser, device type, navigation behavior, cookies, and similar tracking technologies.

2. How We Collect Personal Information

  • Directly from you: When you create an account, place an order, or communicate with us.
  • Automatically through the Services: Via cookies, analytics, device information, and tracking technologies.
  • From third-party service providers: Including Shopify, payment processors, shipping carriers, and marketing partners.
  • From partners or other third parties: When permitted or authorized by you.

3. How We Use Your Information

  • Provide, tailor, and improve the Services: Process payments, fulfill orders, recommend products, remember preferences, and enhance your shopping experience.
  • Marketing & advertising: Send promotional communications and targeted ads, both on and off our Services. Opt-out options are available here.
  • Security & fraud prevention: Protect accounts, prevent fraud, and ensure safe transactions.
  • Communications: Respond to inquiries, provide customer support, and maintain business relationships.
  • Legal compliance: Comply with laws, respond to legal processes, and enforce our policies.

4. How We Share Personal Information

  • With Shopify and service providers for fulfillment, payment, analytics, IT support, and customer service.
  • With marketing partners for targeted advertising in accordance with their privacy policies.
  • With your consent or direction, such as shipping products or integrating social media tools.
  • Within our corporate group or affiliates.
  • In connection with business transactions, legal obligations, or to protect our rights and users.

5. Cookies and Tracking

We use cookies, pixels, and similar technologies to improve your shopping experience, analyze usage, and deliver personalized advertising. You can manage or opt-out of cookies via your browser settings or our cookie/marketing preference page.

6. Children's Data

The Services are not intended for children. We do not knowingly collect personal information from anyone under 16 in the EU/UK, or under 13 in the US. Parents may contact us at info@duelstars.com to request deletion of any personal data collected from a child.

7. Security & Retention

We take reasonable measures to protect your personal information. However, no system is fully secure. Retention depends on the purpose of data collection, legal obligations, and account activity. Typically, account and transaction information is retained for up to 7 years for compliance and operational needs.

8. Your Rights

  • Access, correct, delete, or port your personal data.
  • Opt-out of sale or sharing for targeted advertising: Click here.
  • Withdraw consent: Where processing is based on consent.
  • Manage communication preferences: Unsubscribe from marketing emails while still receiving service-related emails.
  • EEA/UK residents: Right to restrict or object to processing.

9. International Transfers

Your personal information may be transferred, stored, and processed outside your country. Where applicable, transfers are governed by recognized mechanisms such as the EU Standard Contractual Clauses.

10. Contact Information

If you have questions or wish to exercise your rights, contact us:

Trading Name: DuelStars
Business Address: Keizerlaan 8, 3233 VT Oostvoorne, Netherlands
Email: info@duelstars.com
Business Registration Number: 97639923
VAT Number: NL005278873B40