RETURN_LOG: Return and refund conditions decoded.
Review eligibility, timing windows, and issue handling before initiating a return request.
01 ELIGIBILITY_WINDOW // Can I return my order?
Returns are accepted for unworn, unwashed items in original condition within your stated return window from delivery.
02 DAMAGED_OR_WRONG_ITEM // What if my item arrives damaged or incorrect?
If your item is damaged or incorrect, initiate support with your order ID and clear photos. Verified cases are resolved via replacement or refund.
03 NON_RETURNABLE_CASES // What cannot be returned?
Items showing wear, wash, or user-caused damage are not eligible. Final-sale and personalized products may also be excluded.
04 REFUND_TIMING // When do refunds process?
After the return is received and inspected, approved refunds are issued to the original payment method. Processing speed depends on your payment provider.
05 RETURN_INIT // How do I start a return request?
Contact the support terminal with your order ID, reason, and proof if relevant. You will receive next-step instructions once eligibility is confirmed.
STILL_UNRESOLVED?
Direct Message the terminal.